Interaction recording solutions designed with your business’s best interests in mind. 

Libra is a compact, high‑performance recording solution designed for organisations that need reliable, standards‑aligned capture without the operational overhead of a full enterprise platform. Built for simplicity, speed, and resilience, Libra delivers secure voice recording and location tracking at the edge - whether deployed in a single site, remote branch, or specialised operational environment. 

With streamlined architecture and minimal infrastructure requirements, Libra provides accurate, compliant, and tamper‑evident recordings while remaining easy to deploy, easy to manage, and effortless to maintain. It is ideal for environments where recording is essential, but complexity is not. 

Libra integrates seamlessly into broader DataVoice ecosystems, enabling recordings to be centralised, searched, and managed through Nexus when required - giving organisations the freedom to scale from standalone deployments to fully distributed, multi‑site architectures.

Centralised management and storage platform for large or distributed recording solutions. 

Nexus is a powerful platform that simplifies the oversight of complex or multi‑site recording deployments. It provides a single, secure point of control for managing recorders across your organisation - whether they operate in one location or across globally distributed branches. 

By centralising recordings, configuration, health monitoring, and storage, Nexus ensures fast, efficient access to interaction data while reducing operational complexity. It gives organisations the visibility, governance, and scalability needed to manage high‑volume or geographically dispersed recording environments with confidence.

A structured quality assurance solution designed to elevate workforce performance and customer experience. 

Quality Management empowers organisations to consistently measure, evaluate, and improve the effectiveness of customer interactions. It provides a clear, objective framework for assessing agent performance across contact centres, support desks, and service teams. 

Through guided evaluations, actionable insights, and targeted coaching, Quality Management helps teams strengthen compliance, enhance service delivery, and drive continuous improvement. The result is a more capable workforce, better customer experiences, and a stronger operational foundation across the organisation.

Visual interaction capture designed to strengthen compliance, quality assurance, and operational visibility. 

Screen Recording provides the missing context that voice alone cannot deliver. By capturing on‑screen activity alongside audio, organisations gain a complete and accurate view of how agents handle customer interactions, applications, and processes. 

This combined visibility enables more precise performance evaluation, supports compliance verification, and highlights workflow or system inefficiencies. With deeper insight into real‑world behaviour, businesses can improve accountability, optimise processes, and elevate overall service quality.

NVisage is an incident analysis application that visualises multichannel communications on a synchronized timeline, helping teams quickly reconstruct events and understand who said what, when.

Whether reviewing operational incidents, investigations, or critical communications, NVisage brings voice, text, screen, and related data into one clear view for faster decisions and stronger accountability.

Track radios and teams live on a map, review historical movement, and combine location with recordings, radio events, and reporting for stronger situational awareness and faster investigations.

From live operational visibility to post-incident review, DataVoice helps organisations turn location data into actionable intelligence.

Powerful radio network–focused solutions for seamless logging of voice, data, location, and events. 

In mission-critical environments, where every second counts, reliable recording and real-time visibility of radio communications are essential. 

Our radio solutions deliver seamless capture of radio audio, SDS traffic, and status events, combined with advanced live location tracking and mapping capabilities. This enables organisations to monitor operations as they happen, respond more effectively, and maintain full situational awareness. 

Enhanced with geofencing, telemetry, and visual mapping of location data (including LIP messages transmitted via SDS), the platform provides a rich, contextual view of device activity. A comprehensive, time-aligned timeline supports accurate incident reconstruction, detailed auditing, and faster, more informed decision-making.

Scalable, secure cloud and hosted solutions for modern recording environments. 

DataVoice enables cloud and hosted solutions for the seamless capture, storage, and analysis of voice and communication data across distributed and multi-site environments. 

Designed for flexibility and scale, in a range of deployment models while maintaining the highest standards of security and compliance. By centralising data and providing powerful access to insights, organisations can enhance operational visibility, simplify infrastructure, and adapt quickly to evolving business needs.

Connect your systems, data sources, and workflows through secure API integrations. Enable transaction linking, strengthen governance and privacy controls, and unlock AI-powered analysis across your communications environment.

Bring recordings, operational data, and external platforms together to create faster workflows, richer insight, and smarter investigations.

Strategic Partnerships for Innovative Solutions

DataVoice collaborates with leading technology and business partners worldwide to deliver comprehensive, integrated solutions to our customers. Through these strategic partnerships, we enable seamless system integration, enhanced operational efficiency, and future-ready communication environments.